FAQ

Got questions? We've got answers! Check out our frequently asked questions (FAQ) for quick answers to common queries about Lanin products, ingredients, shipping, returns, and more. Find the information you need to make the most of your haircare journey.

1. How do I determine the right products for my curly or afro hair?
   At Lanin, we understand that every curl is unique. We recommend exploring our "Hair Type Guide" or reaching out to our customer service team for personalized product recommendations. Additionally, our product descriptions provide information on the intended hair types and benefits of each product, helping you make an informed decision.
2. Are Lanin products suitable for all curl types?
   Yes! Lanin products are specifically formulated to cater to a wide range of curl types, including loose curls, tight coils, and everything in between. Our comprehensive collection ensures that everyone can find products tailored to their unique needs.
3. Do Lanin products contain harmful ingredients?
   Absolutely not. We take pride in our commitment to clean and safe formulations. Our products are free from sulfates, parabens, silicones, and other harmful chemicals that can strip or damage your hair. We prioritize using nourishing botanical extracts, essential oils, and quality ingredients that promote the health and vitality of your curls.
4. Are Lanin products tested on animals?
   No, we are proud to be a cruelty-free brand. Lanin products are never tested on animals, and we are committed to promoting ethical practices throughout our manufacturing process.
5. How often should I use Lanin products?
   The frequency of product usage depends on your hair's unique needs and your preferred haircare routine. We recommend following the instructions on each product or referring to our "Tips and Guides" section for general guidelines. It's essential to find a balance that keeps your hair hydrated, nourished, and healthy without overloading it with products.
6. Can I use Lanin products alongside other haircare brands?
   Yes, you can incorporate Lanin products into your existing haircare routine. However, for optimal results, we recommend using the complete Lanin system as our products are specifically designed to complement each other. Mixing and matching is a personal choice, but we encourage you to explore the full range to experience the best that Lanin has to offer.
7. Do you ship internationally?
   Yes, we offer international shipping! We are delighted to bring Lanin products to customers worldwide. For detailed information on shipping options and destinations, please refer to our "Delivery" section.
8. What is your return policy?
   We want you to be completely satisfied with your Lanin purchase. If you are not happy with your order, you may be eligible for a return or exchange. Please refer to our "Returns and Exchanges" policy for detailed information on eligibility, return process, and more.
9. How can I contact your customer service team?
   Our customer service team is here to assist you. You can reach out to us via email at [insert email address] or through our contact form on the website. We strive to respond to all inquiries promptly and provide you with the support you need.
10. Do you offer discounts or promotions?
    Yes, we occasionally offer promotions, discounts, or special offers. To stay updated on our latest deals, we recommend subscribing to our newsletter and following our social media accounts.

If you have any further questions or need assistance, please don't hesitate to contact our customer service team. We're here to help you on your hair journey!