Delivery and Returns

Discover our hassle-free delivery and returns process. Learn about our shipping options, estimated delivery times, and our commitment to ensuring your satisfaction with our flexible return policy.

1. Delivery:

a) Shipping Methods: We offer various shipping methods, including standard shipping and expedited options, to cater to your needs. The available shipping methods will be displayed during the checkout process.

b) Shipping Costs: The shipping costs will be calculated based on the selected shipping method, package weight, and destination address. The applicable shipping charges will be displayed at the time of checkout.

c) Delivery Time: We aim to dispatch all orders within 2 business days after order confirmation. The estimated delivery time will vary based on your location and the chosen shipping method. Please note that unforeseen circumstances or external factors beyond our control may occasionally cause delays in delivery.

d) Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or on your account dashboard. You can use this tracking number to monitor the progress of your shipment and get real-time updates on its status.

e) International Shipping: We are excited to offer international shipping to customers around the world. The availability and shipping costs for international orders will vary depending on the destination country. Please refer to the Shipping section during checkout for more information.

2. Returns and Exchanges:

a) Return Eligibility: We want you to be fully satisfied with your Lanin purchase. If for any reason you are not completely happy with your order, you may be eligible to return the product(s) within 3 days from the date of delivery. To be eligible for a return, the item(s) must be unused, in the original packaging, and in the same condition as received.

b) Return Process: To initiate a return, please contact our customer service team at info@lanincompany.com. Our representatives will guide you through the return process and provide you with further instructions. Please ensure to include your order number and a detailed reason for the return.

c) Return Shipping: The cost of return shipping will be your responsibility unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping method to ensure the safe return of the item(s). Please note that we cannot be held responsible for any lost or damaged packages during the return transit.

d) Refunds and Exchanges: Once we receive and inspect the returned item(s), we will notify you regarding the approval or rejection of your refund or exchange. If approved, refunds will be processed within 5-7 business days and credited to the original payment method. Exchanges for a different product may be available, subject to availability.

e) Non-Returnable Items: For sanitary and safety reasons, certain items such as opened or used products, gift cards, or promotional items may not be eligible for return or exchange. Please contact our customer service team for clarification if you have any questions about specific products.

3. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team within 72 hours of delivery. We will arrange for a replacement or issue a refund, depending on the circumstances and available stock.

Please note that this Delivery and Returns Policy applies to purchases made directly through the Lanin website. For purchases made through authorized retailers, please refer to their respective policies.

If you have any further questions or need assistance with your delivery or returns, please reach out to our customer service team at info@lanincompany.com. We are here to assist you and ensure a positive shopping experience with Lanin.

Last updated: 01/07/2023