Delivery and Returns

Shipping and Returns made easy

Discover our hassle-free delivery and returns process. Learn about our shipping options, estimated delivery times, and our commitment to ensuring your satisfaction with our flexible return policy.

1. Delivery

a) Shipping Methods

We currently ship all orders through Royal Mail Tracked services. Available options will be shown at checkout.

b) Dispatch Time

Orders are usually dispatched within 1 business day. Orders placed after 12pm may be processed the next working day.

During busy periods, dispatch may take slightly longer.

c) Delivery Time

Royal Mail Tracked 24: typically 1 business day

Royal Mail Tracked 48: typically 2–3 business days

Delivery times may vary due to factors outside our control (strikes, weather, seasonal delays).

d) Shipping Costs

Shipping costs are shown at checkout and vary by service.

We offer free UK delivery when your basket meets the minimum spend threshold shown on site.

e) Order Tracking

Once your order has been shipped, you will receive an email with your tracking number so you can follow your delivery.

f) International Shipping

International shipping is available to selected countries. Costs and delivery times vary by location and will appear at checkout.

2. Returns and Exchanges

Due to the nature of cosmetic and personal care products, and in line with UK hygiene regulations, we cannot accept returns of opened or used items.

a) Return Eligibility

We can accept returns only if:

  • The product is unopened,
  • In its original condition, and
  • You contact us within 3 days of delivery.

Once a product has been opened, it cannot be returned or refunded unless it arrived damaged or incorrect.

b) Initiating a Return

To request a return, email info@lanincompany.com with:

  • Your order number
  • The product(s) you wish to return
  • The reason for the return

Our team will confirm whether your item is eligible and provide further instructions.

c) Return Shipping

Return shipping costs are the customer’s responsibility unless:

  • You received the wrong item, or
  • The item arrived damaged or faulty

We recommend a tracked service as we cannot refund items lost during return transit.

d) Refunds

Refunds are processed once the returned item has been received and inspected.

Approved refunds are issued to the original payment method within 5–7 business days.

e) Exchanges

If an item is damaged or incorrect, we will arrange a replacement where stock allows. If an exchange is not possible, a refund will be offered.

f) Non-Returnable Items

  • Opened or used products
  • Items marked as final sale
  • Gift cards and promotional items

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 72 hours of delivery at info@lanincompany.comwith your order number and photos.

We will arrange a replacement as soon as possible.

4. Additional Notes

This policy applies to purchases made directly at lanincompany.com.

For purchases made through third-party retailers, TikTok Shop, or Amazon, please refer to their respective policies.

If you need help with an order, email us at info@lanincompany.com. We are always happy to assist you.